Privacy Policy for MSharf.com
At MSharf.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing or using MSharf.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you interact with our website or use our services, we may collect the following information:
- Personal Information: Name, email address, phone number, and billing address, provided during account creation, inquiries, or transactions.
- Payment Information: Credit or debit card details processed securely through Stripe (we do not store payment information).
- Service Details: Information related to your orders, preferences, and any additional details shared during consultations or support requests.
- Technical Information: IP address, browser type, device information, and cookies to enhance website functionality and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To process your orders, deliver services, and communicate regarding your projects.
- Payment Processing: To securely process payments through Stripe.
- Customer Support: To provide 24/7 support and address your inquiries promptly.
- Improvement: To improve our services, website performance, and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. Payment Policy
We accept all major credit and debit cards through Stripe as our secure payment gateway. All transactions are encrypted and compliant with industry standards to ensure your financial information remains protected.
4. Refund Policy
- Refunds are not available after three (3) days of service delivery.
- For eligible refund requests made within the specified period, please contact our support team.
- Prior to placing an order, we encourage clients to take advantage of our pre-order meeting option to discuss and clarify their requirements.
5. Cookies and Tracking
MSharf.com uses cookies to enhance your browsing experience and collect data about how you use our website. You can control cookie preferences through your browser settings.
6. Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Payment Processing: Your payment details are securely handled by Stripe.
- Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
7. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is entirely foolproof, and we cannot guarantee absolute security.
8. Your Rights
As a client, you have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt-out of marketing communications by clicking the unsubscribe link in our emails.
- Request a copy of the information we hold about you.
9. 24/7 Support
At MSharf.com, we prioritize customer satisfaction. Our 24/7 support team is always available to assist you with inquiries, concerns, or technical issues.
10. Updates to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or comply with legal requirements. Updates will be posted on this page with the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
By using MSharf.com, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your e-commerce needs!
